Support Center

Task Management Overview

Training Resource • AGENTVIEW Support

Task Management Overview


The Task Manager gives you one place to create, prioritize, search, update, and complete tasks so important follow-up does not get missed.


Open Task Management


From the left navigation menu, click My Tasks.



Understand the task summary


The summary cards show Total Tasks, tasks Due Today, Overdue tasks, and Completed tasks. Use these totals to quickly identify what needs attention.


Filter the task list


Use My Tasks to view open tasks assigned to you, All Tasks to view every available task, and Completed to review finished work.


Search and sort tasks


Use Search tasks to find a task by its subject. Choose a sort field such as Due Date, Time, Priority, Task Subject,

or Status, select Ascending or Descending, and click Sort.


Manage an open task


Each task displays its subject, assigned user, status, priority, due date, and reminder time. Change the priority from the task card, click the pencil button to edit the full task, or click Complete when the work is finished.


Add a task


Click Add Task at the top of the page to open the Create a New Task form.